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Frequently
Asked Questions
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What are Managed Services?
Isn’t this just a fancy term for
outsourcing?
Do you perform support on an as needed
basis?
What does your Flat Fee Service Include?
So no matter what happens in my environment,
I’ll never pay more than one Flat Fee per month?
What other services and solutions
do you provide?
How can I get more information and
get started with your Services?
As a definition, Managed
Services can mean different things depending on the industry.
With information services and information technology, Managed
Services consists of a service provider managing the IT structure
of another organization. This can involve the hardware, the
software or both.
Managed Services isn’t
about outsourcing. It ultimately results in deciding where hardware
and systems should be located. But initially, Managed Services
is a process. Your current IT capabilities are analyzed and
your future needs are projected. The final recommendations are
what McKinney IT Solutions considers to be best for your business.
This may involve an outsourcing model, where McKinney IT Solutions
assumes control of your hardware and systems and McKinney IT
Solutions engineers maintain everything. In that model staff
would be eliminated. However, a hybrid model may work best for
your business, where your current IT staff maintains part of
your system on-site and McKinney IT Solutions handles the other
part.
Studies show that proactive
maintenance improves equipment longevity, uptime and efficiency,
and provides cost savings over time. Since all of our Flat Fee
service plans are based on this premise, we do not offer reactive
services.
Proactive maintenance
and monitoring for all covered equipment, operating systems
and applications:
Patch
Management and Service Pack updates
Anti-Virus
and Anti-Spam management, updates and remediation
Manage
backups and restores
Disk
and memory optimization
Manage
user accounts
Manage
network and internet connectivity
Manage
Firewalls, Routers and Switches
Remote Help Desk, Lab/Bench Service and Onsite Service for all
covered equipment, operating systems and applications:
Servers,
PC’s, Laptops, Firewalls, Routers and Switches
Microsoft
Windows 7 Pro or Windows XP Pro Desktop Operating Systems
Microsoft
Office 2007 and 2003
Microsoft
Windows Server 2008/2003 and Small Business Server 2008/2003
Microsoft
Exchange Server 2003 and 2007
Microsoft
SQL Server 2005 and 2008
and
more...
Vendor Management Services. We will manage all of your infrastructure
vendors, allowing you and your staff to run your business, not
your vendors. Anytime there is a problem with a device or line
of business application serviced by a vendor, we manage for
you, it’s one call to us, and we take it from there, and work
the problem to resolution with the vendor. We will even schedule
any onsite visits required by the vendor, and oversee the successful
remediation of the issue at hand.
Broadband
Vendors
Phone
Service Vendors
Phone
Equipment Vendors
Copier/Fax/Scanner/Document
Imaging Vendors
Line
of Business Application Vendors
Hosted
Website/Domain Registration Vendors
Examples of items that
are not covered under our Flat Fee service plans include the
cost of replacement or new hardware, shipping costs, the cost
of software licensing, renewal, or upgrade fees, and the cost
of any third party vendor, manufacturer support or incident
fees. Whenever the potential arises for additional fees outside
of our Flat Fee, you will always be notified in advance for
approval.
We can take care of all
of your business needs, using technology solutions to reduce
your costs, increase your revenues and mitigate your business
risks. Some examples of these solutions are:
Cost-saving
Voice and Data T1 and Integrated T1 Solutions
Productivity-enhancing
Voice Over IP services and solutions
Revenue-generating
Web Development solutions that drive clients to your Website
Disaster
Recovery and Business Continuity Planning to mitigate your risks
in the event of Disaster
Efficiency-boosting
mobility solutions to keep your mobile workforce connected
High
availability solutions such as co-location Services for your
critical systems
Just give us a call at
(214) 504-1185 and we’ll be happy to schedule an appointment
with you to discuss your particular business needs. In order
to make certain that we can help your business, our process
begins with a Technology Assessment that includes a Needs Analysis
and a Cost Savings Analysis. We will examine the results of
the assessment and make recommendations to meet your current
and future business needs. |
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